We want you to love your Piñaq Merch. If you’re not completely satisfied with your purchase, here’s how we can help:
Returns
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You may return items within 14 days of delivery.
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Items must be unused, unworn, and in their original packaging to qualify.
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Certain products, such as opened pool floats or used custom cups, cannot be returned for hygiene and safety reasons.
Refunds & Replacements
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, you may choose a refund to your original payment method or a free replacement.
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Refunds typically take 5–10 business days to process, depending on your bank or payment provider.
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us immediately with photo or video proof.
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Once verified, we’ll send you a replacement at no cost.
Return Shipping
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Customers are responsible for return shipping costs, unless the item is damaged or defective.
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Please use a trackable shipping service when sending your item back, as we cannot guarantee that we will receive your returned item.
Where to Send Returns
All approved returns must be shipped to our U.S. returns warehouse (full address will be provided after you submit a return request).
How to Start a Return
To initiate a return, please email us at customerservice@pinaq.com with your order number and reason for return. Our team will guide you through the process.